Jonny Drake
About Jonny Drake
Jonny Drake is a Senior Collector and Negotiator at Nationwide Building Society, where he has worked since 2021. He has a diverse background in customer service and sales, having held various roles at The Deltic Group and Marriott Hotels.
Work at Nationwide Building Society
Jonny Drake has been employed at Nationwide Building Society since 2021, holding the position of Senior Collector and Negotiator. In this role, he utilizes his skills in negotiation and customer service to manage collections effectively. His tenure at Nationwide follows a brief period as a Customer Support Consultant within the same organization, where he worked from 2020 to 2021. His experience at Nationwide reflects his commitment to enhancing customer interactions and ensuring successful outcomes.
Previous Experience at The Deltic Group
Prior to his current role, Jonny Drake worked at The Deltic Group in various capacities. He served as a Senior Sales Executive from 2015 to 2018, where he focused on driving sales initiatives. Before that, he was the Marketing and Promotions Supervisor from 2011 to 2015, overseeing promotional activities. He also held the position of Sales Manager from 2018 to 2020, further developing his sales expertise. His diverse roles at The Deltic Group contributed to his understanding of customer engagement and sales strategies.
Career Background in Hospitality and Operations
Jonny Drake's career began in the hospitality sector, where he worked as Chief Steward at Marriott Hotels for nine months in 2010. He later transitioned to AllThingsWhere.com as Operations Manager in 2013 for ten months. These early experiences in hospitality and operations provided him with a foundation in customer service and operational management, which he has carried into his subsequent roles.
Education and Training
Jonny Drake completed his secondary education at Twynham School in Christchurch from 2000 to 2005. This educational background laid the groundwork for his professional journey, equipping him with essential skills that he has applied throughout his career in various roles across different industries.
Professional Philosophy and Skills
Jonny Drake adheres to a proactive business ethos, believing that success in business requires active effort and initiative. He possesses a strong passion for customer service and attention to detail, which he applies to enhance customer experiences and bring events to life. His approach emphasizes the importance of engagement and responsiveness in achieving business objectives.