Jordan Crossley
About Jordan Crossley
Jordan Crossley is a Risk Manager at Nationwide Building Society in Leeds, United Kingdom, where he has worked since 2021. He has extensive experience in risk management, having previously held positions at HSBC and First Direct, and possesses multiple qualifications in banking and risk management.
Work at Nationwide Building Society
Jordan Crossley has served as a Risk Manager at Nationwide Building Society since 2021. In this role, he is responsible for ensuring adherence to the Dispute Resolution (DISP) requirements, which involves the timely and accurate resolution of complaints. He also supports technical referrals related to first direct systems. His experience in risk management contributes to the organization's ability to navigate compliance and operational challenges effectively.
Previous Experience at HSBC
Before joining Nationwide Building Society, Jordan Crossley worked at HSBC as a Business Risk & Control Manager from 2015 to 2017. In this position, he focused on managing business risks and implementing control measures to enhance operational efficiency. His tenure at HSBC provided him with valuable insights into risk management practices within a major financial institution.
Career at First Direct
Jordan Crossley has an extensive background at First Direct, where he held multiple roles over a period of nine years. He served as a Team Manager from 2006 to 2015 and later as a Risk Oversight Manager from 2017 to 2021. His responsibilities included coaching and developing staff in complaint handling, which contributed to improved performance in customer service and risk management.
Education and Expertise
Jordan Crossley has pursued extensive education in risk management and banking. He studied at the Institute of Risk Management, achieving an International Certificate in Enterprise Risk Management in 2022. He also holds a BSc in Banking Practice & Management from The London Institute of Banking & Finance, completed in 2021. Additionally, he has earned various certificates in regulatory compliance, financial crime prevention, and customer complaint handling, reflecting his commitment to professional development in the financial sector.
Certifications and Professional Development
Jordan Crossley has obtained numerous certifications that enhance his expertise in risk management and banking. He is a Chartered Member of the London Institute of Banking & Finance and has completed several specialized courses, including the ICA Specialist Certificate in Managing Sanctions Risk and the Certificate in Regulatory Compliance. His educational background supports his role in ensuring compliance and effective risk management practices.