Joshua Clark
About Joshua Clark
Joshua Clark is a Mortgage Representative at Nationwide Building Society in Northampton, United Kingdom, where he has worked since 2016. He specializes in resolving online application errors and has a background in acting, having earned a Bachelor of Arts from the University of Northampton.
Work at Nationwide Building Society
Joshua Clark has been employed at Nationwide Building Society since 2016, serving as a Mortgage Representative for eight years in Northampton, United Kingdom. In this role, he specializes in handling online application errors as part of a dedicated team. His responsibilities include providing technical assistance by updating team sheets and resolving system errors. Joshua is also involved in high-level meetings with senior management to identify areas for departmental improvement. He is part of a high-performing team that is cross-trained in various functions, including complaints handling and banking inquiries, allowing him to assist during peak demand periods.
Previous Experience as Gym Instructor
Before joining Nationwide Building Society, Joshua Clark worked as a Gym Instructor at Better Bodies from 2013 to 2015 for two years in Northampton, United Kingdom. This role provided him with experience in fitness training and customer service, contributing to his skill set in working with diverse clients. His background in fitness may have also influenced his interest in physical activities, such as participating in white collar boxing matches.
Education and Expertise
Joshua Clark studied at the University of Northampton, where he earned a Bachelor of Arts (BA) degree in Acting from 2009 to 2012. This educational background has equipped him with skills in communication and performance, which may be beneficial in his current role in customer-facing services. His expertise extends to technical skills, as demonstrated by his interest in computer building and his ability to troubleshoot system errors.
Achievements in Team Collaboration
In his current position, Joshua Clark takes on champion roles, such as collating data on failed appointments to identify trends and provide feedback for improvement. He is part of a small, dedicated team that focuses on resolving online application errors and enhancing the overall efficiency of the mortgage service. His involvement in cross-training initiatives highlights his commitment to team collaboration and adaptability in a dynamic work environment.