Julie Mellor
About Julie Mellor
Julie Mellor is a Senior Branch Manager at Nationwide Building Society, where she has worked since 2010. With extensive experience in customer service and risk management, she effectively balances the needs of her team, customers, and the business.
Work at Nationwide Building Society
Julie Mellor has served as Senior Branch Manager at Nationwide Building Society since 2010. In this role, she has focused on driving high levels of customer service, managing risks, and ensuring commercial success. Her tenure of 14 years reflects her commitment to the organization and its objectives. Mellor is known for her ability to manage customer complaints effectively, adhering to regulatory standards. She has demonstrated a capacity to remain calm and composed in high-pressure situations, which is essential for maintaining operational efficiency.
Previous Experience at Royal Bank of Scotland
Before joining Nationwide Building Society, Julie Mellor worked at Royal Bank of Scotland for 27 years, from 1983 to 2010. During her time there, she held various roles, progressing from customer service officer to area manager. This extensive experience provided her with a comprehensive understanding of customer service and branch operations, which she has applied in her current position. Her long career at Royal Bank of Scotland has contributed to her expertise in managing teams and driving performance.
Education and Expertise
Julie Mellor studied at Dartford Grammar School for Girls from 1977 to 1983. This educational background laid the foundation for her career in banking and management. Her expertise includes risk management, customer service, and team development. Mellor has a proven track record of exceeding expectations on projects, showcasing her focus, drive, and motivation. She possesses strong coaching skills, which she utilizes to develop high-performing staff and help them realize their potential.
Skills in Customer Service and Team Management
Julie Mellor demonstrates a strong ability to balance the needs of the team, customers, and the business. Her skills in customer service are evident in her successful management of customer complaints, ensuring compliance with regulations. Mellor's experience in various roles has equipped her with the knowledge to effectively lead teams and foster a high level of performance among staff. Her calm demeanor in challenging situations further enhances her capability to manage both customer and team dynamics.