Karen Burge
About Karen Burge
Karen Burge is an Operations Manager with over 20 years of experience in people management, currently working in Northampton. She leads a team to exceed performance targets and specializes in mortgage operations within contact centers.
Work at Nationwide Building Society
Karen Burge has served as Operations Manager at Nationwide Building Society since 2019. In this role, she leads a team of managers, focusing on exceeding performance targets within the organization. Her responsibilities include overseeing mortgage operations in contact centers, where she applies her extensive experience in people management and operational efficiency.
Previous Experience in Operations Management
Prior to her current position, Karen Burge worked as Operations Team Manager at an unspecified organization from 2003 to 2019, accumulating 16 years of experience in this role. Before that, she was employed as a Payroll Clerk at Scottish and Newcastle from 1995 to 2000 and as a Labour Cost Controller at Wilcon Homes Midlands Limited from 1992 to 1995. This diverse background has equipped her with a comprehensive understanding of operational processes.
Education and Expertise
Karen Burge studied Business and Finance at North London College, where she achieved a BTEC National qualification. Earlier, she attended Parliament Hill School for Girls, focusing on Business and Finance from 1986 to 1991. Her educational background supports her expertise in operations management and financial oversight.
Coaching and People Management Skills
Karen Burge emphasizes coaching and people management in her leadership approach. She focuses on fostering positive outcomes for both staff and members, utilizing her keen eye for detail and proactive attitude. Her ability to communicate effectively with senior leaders enhances the understanding of business targets and facilitates organizational change.
Specialization in Mortgage Operations
Karen Burge specializes in mortgage operations within contact centers. With over 20 years of experience in people management, she has successfully led contact centers through periods of change, achieving cost savings and improving operational performance. Her specialization allows her to navigate the complexities of the mortgage sector effectively.