Karen Thompson
About Karen Thompson
Karen Thompson is a Delivery Lead with extensive experience in various roles within the banking and sales sectors. She has held positions ranging from Cashier to District Sales Manager over a career spanning more than two decades.
Current Role as Delivery Lead
Karen Thompson serves as a Delivery Lead, a position she has held since 2021. In this role, she focuses on overseeing projects and initiatives that enhance operational efficiency and service delivery. Her responsibilities include managing teams and ensuring successful project execution within the organization.
Previous Experience in Branch Transformation
Prior to her current role, Karen worked as a Delivery Lead in Branch Transformation from 1996 to 2021. During this 25-year tenure, she contributed to various projects aimed at improving branch operations and customer service. Her extensive experience in this area has equipped her with valuable insights into the banking sector.
District Sales Manager Experience
From 2007 to 2019, Karen held the position of District Sales Manager in The Midlands for 12 years. In this capacity, she was responsible for driving sales performance and managing a team to achieve regional targets. Her leadership in this role contributed to the overall success of the sales strategy.
Diverse Background in Banking Roles
Karen's career in banking began in 1996, where she held various positions including Cashier, Account Manager, Mortgage Consultant, Customer Service Manager, Branch Manager, and Change Manager over a span of 10 years. This diverse experience provided her with a comprehensive understanding of customer service and banking operations.
Education in Leisure Management
Karen studied at Wolverley High School and pursued further education in leisure management, achieving a Higher National Diploma (HND). This educational background has contributed to her skills in management and customer engagement within her professional roles.