Katherine Overall
About Katherine Overall
Katherine Overall is an Operations Manager at Nationwide Building Society, with a background in various managerial roles at Yorkshire Building Society Group. She has extensive experience in team management, operational safety, and efficiency.
Work at Nationwide Building Society
Katherine Overall has been serving as an Operations Manager at Nationwide Building Society since 2022. In this role, she is responsible for overseeing operational processes and ensuring that the organization maintains high standards of efficiency and safety. Her focus on operational safety and efficiency is central to her management approach, contributing to the overall effectiveness of the team.
Previous Experience at Yorkshire Building Society Group
Katherine Overall has extensive experience at Yorkshire Building Society Group, where she held various positions from 2004 to 2019. She started her career as a Customer Advisor and progressed to roles including Branch Manager and Risk Assurance Partner. Her responsibilities included managing teams that specialized in end-to-end complaint handling and referrals to the Financial Ombudsman Service. She also focused on the treatment of vulnerable customers and handling Data Subject Access Requests.
Education and Expertise
Katherine Overall studied at Bridgwater College from 2002 to 2004, where she earned a BTEC National Diploma in Public and Emergency Services. This educational background has provided her with foundational knowledge applicable to her roles in the financial services sector, particularly in operational management and customer service.
Background in Customer Service
Katherine Overall's career in customer service began at Yorkshire Building Society Group, where she worked as a Customer Consultant and later as a Branch Manager. Her experience spans multiple locations, including Taunton, Exeter, and Dartmouth. This background has equipped her with the skills necessary for effective team management and customer relations.