Katherine Shearer
About Katherine Shearer
Katherine Shearer is a Transformation Lead at Nationwide Building Society, with extensive experience in the financial sector. She has held various leadership roles, primarily at Principality Building Society and FirstPlus Financial, where she focused on driving transformation and enhancing customer management.
Work at Nationwide Building Society
Katherine Shearer currently serves as Transformation Lead at Nationwide Building Society. She has held this position since 2021, contributing to various transformation initiatives within the organization. Her role focuses on implementing strategies that enhance operational efficiency and improve customer experience across services.
Previous Experience at Principality Building Society
Katherine Shearer has extensive experience at Principality Building Society, where she worked in several roles. From 2017 to 2021, she served as the Chief Product Owner for Savings Transformation, leading efforts to innovate and improve savings products. Prior to that, she was the Business Manager supporting Mortgages and Savings from 2015 to 2016, and she also contributed to the Customer Conduct Programme as Business Lead from 2016 to 2017.
Background in Financial Services
Katherine Shearer has a robust background in financial services, having worked in various capacities since 2000. Her career includes roles such as Business Development Manager at FirstPlus Financial and Head of Sales Support. She also served as Head of Customer Services & Claims at Acquis Insurance Management, where she focused on customer management and service delivery.
Education and Expertise
Katherine Shearer studied at Cardiff University, where she earned a BScEcon degree from 1996 to 2000. Her educational background, combined with her extensive experience in transformation and management roles, has equipped her with the skills necessary to drive change and improve business outcomes in the financial sector.
Skills and Competencies
Katherine Shearer possesses strong abilities in executing change effectively within organizations. She leverages innovative strategies to drive business results and demonstrates excellent interpersonal and communication skills, which enhance team collaboration and performance. Her customer-focused approach is evident in her management roles across various organizations.