Kathryn Broadbent
About Kathryn Broadbent
Kathryn Broadbent serves as the Senior Operations Manager at Nationwide Building Society and has held the position of Head of Customer Service & Operations at NOCN since 2019. She also engages in educational pursuits at Northern College for Adults, where she has been a student and a Student Engagement Officer since 2015.
Work at Nationwide Building Society
Kathryn Broadbent has served as a Senior Operations Manager at Nationwide Building Society since 2008. With over 16 years of experience in this role, she has contributed to the organization's operational efficiency and customer service initiatives. Her long tenure reflects her commitment to the company and its objectives.
Current Role at NOCN
Since 2019, Kathryn Broadbent has held the position of Head of Customer Service & Operations at NOCN in Sheffield, South Yorkshire. In this role, she oversees customer service operations and ensures the delivery of quality support to clients. Her leadership has been instrumental in enhancing operational processes within the organization.
Involvement with Northern College for Adults
Kathryn Broadbent has been associated with Northern College for Adults since 2015, where she initially took on the role of Student Engagement Officer in 2017. Her responsibilities include fostering student engagement and supporting adult learners in their educational journeys. She continues to be an active student at the college.
Education and Expertise
Kathryn Broadbent studied at The University of Huddersfield, where she achieved a degree in Clinical, Counseling and Applied Psychology. This educational background provides her with a strong foundation in psychological principles, which she applies in her roles within customer service and operations.