Kathy Hatchell
About Kathy Hatchell
Kathy Hatchell is a Senior Branch Manager at Nationwide Building Society, where she has worked since 2015. She focuses on enhancing member interactions through digital platforms and leads the 'Moments that Matter' initiative across 20 branches.
Work at Nationwide Building Society
Kathy Hatchell has been with Nationwide Building Society since 2010, holding various positions that demonstrate her career progression within the organization. She began as a Customer Representative and later served as a Customer Service Manager from 2010 to 2011. Following this role, she worked as a Branch Manager in Dunstable from 2012 to 2015 and briefly in Harpenden from 2011 to 2012. Since 2015, she has held the position of Senior Branch Manager in Luton, where she has been for nine years.
Education and Expertise
Kathy Hatchell studied at Luton Sixth Form College, where she achieved A Level Maths. This educational background has contributed to her analytical skills and understanding of financial services, which are essential in her roles at Nationwide Building Society. Her expertise includes utilizing digital platforms to enhance member interactions, reflecting her commitment to improving customer service through technology.
Background
Kathy Hatchell began her career at Nationwide Building Society at the age of 17 as a Customer Representative. Her journey through various roles within the organization has provided her with extensive experience in customer service and branch management. She has returned to the Luton branch, where she started her career, now serving as the Senior Branch Manager.
Achievements
In her current role as Senior Branch Manager, Kathy leads the 'Moments that Matter' initiative, which encompasses a wider area involving 20 branches. This initiative focuses on enhancing member experiences and interactions, showcasing her leadership and commitment to customer service excellence within the organization.