Katie Jones
About Katie Jones
Katie Jones is a Senior Branch Manager with 23 years of experience in her current role, where she emphasizes team empowerment and personal development. She leads initiatives focused on inclusivity, diversity, and enhancing customer service through digital engagement strategies.
Work at Nationwide Building Society
Katie Jones has served as a Senior Branch Manager at Nationwide Building Society since 2001. With over two decades of experience in this role, she has developed a strong focus on empowering her team members to achieve commercial results through personal development. Her leadership is characterized by a commitment to enhancing team performance and fostering a positive work environment.
Leadership and Team Development
In her role, Katie leads the people agenda for Area West 5, where she emphasizes the importance of inclusivity, diversity, and wellbeing. She actively promotes a culture that values each team member's contributions and encourages personal growth. This focus on team development aims to create a supportive atmosphere that drives both individual and collective success.
Digital Engagement Strategies
Katie Jones is dedicated to enhancing digital engagement and migration strategies within the branch. Her initiatives aim to improve customer service on the high street by integrating digital solutions that meet the evolving needs of customers. This focus on digital transformation is essential for maintaining competitive service levels in the financial sector.
Previous Experience as Mortgage Consultant
Before her current position, Katie worked as a Mortgage Consultant from 2003 to 2005 in Swansea, Wales. This role provided her with foundational experience in customer service and financial products, contributing to her understanding of client needs and the mortgage market.