Kayleigh De Bank
About Kayleigh De Bank
Kayleigh De Bank is an Operations Manager with extensive experience in customer service and team management. She has held various roles in her career, including Team Manager and Complaints Manager, demonstrating her expertise in operational efficiency and customer relations.
Work at Nationwide Building Society
Kayleigh De Bank currently serves as an Operations Manager at Nationwide Building Society, a position she has held since 2020. In this role, she oversees various operational functions and ensures efficient service delivery. Prior to this, she worked as a Complaints Manager at Nationwide from 2018 to 2020, where she managed customer complaints and implemented resolution strategies.
Previous Roles in Customer Service
Before her tenure at Nationwide Building Society, Kayleigh De Bank held several positions in customer service. She worked as a Senior Customer Consultant from 2014 to 2015, where she provided support and guidance to customers. Earlier, she began her career as a Customer Consultant in 2013, a role she maintained for four months in Swindon, United Kingdom.
Career Progression
Kayleigh De Bank's career has shown a clear progression in the field of operations and customer service. She transitioned from a Customer Consultant to a Senior Customer Consultant within a year. Following this, she advanced to the role of Team Manager from 2015 to 2018, before taking on the position of Complaints Manager. Her current role as Operations Manager reflects her extensive experience in managing teams and operational processes.
Experience in Management
Kayleigh De Bank has accumulated significant management experience throughout her career. As a Team Manager from 2015 to 2018, she was responsible for leading a team and ensuring performance targets were met. Her role as Complaints Manager further developed her skills in handling complex customer issues and leading resolution efforts, which prepared her for her current responsibilities as Operations Manager.