Kenny Salter
About Kenny Salter
Kenny Salter is a Problem Manager with extensive experience in various management roles, including incident and mortgage operations. He possesses strong analytical skills and a deep understanding of technology and business services.
Work at Nationwide Building Society
Kenny Salter currently serves as a Problem Manager at Nationwide Building Society, a position he has held since 2019. In this role, he utilizes his extensive knowledge of the organization's technology estate and business services. Prior to this, he worked in various capacities within the company, including a Mortgage Underwriter from 2010 to 2014 and in Incident Management from 2014 to 2019. His experience spans multiple areas, including problem management and customer service.
Education and Expertise
Kenny Salter completed his education at Churchfields Secondary School, where he studied Business and Commerce from 2001 to 2006. His academic background laid the foundation for his career in finance and management. He possesses ITIL accreditations in IT Service Management & Operations, which enhance his expertise in managing IT-related processes and services.
Background in Financial Services
Kenny Salter has a diverse background in financial services, having worked in various roles that contribute to his current position. He began his career as a Savings Data Correction specialist from 2007 to 2010, followed by a role in Incident Management until 2019. His experience in mortgage operations and savings has provided him with a comprehensive understanding of the financial sector.
Achievements in Performance Management
Kenny Salter is recognized for his ability to help others develop and achieve their goals through effective Performance Management. He has efficiently managed and coordinated stakeholder meetings, demonstrating his skills in communication and collaboration. His analytical skills and proficiency in Excel further support his performance in managing complex tasks and projects.
Skills in Problem and Incident Management
Kenny Salter has extensive experience in problem management, incident management, capacity management, knowledge management, and customer service. His background in these areas equips him with the skills necessary to address and resolve issues effectively within the organization. His analytical capabilities contribute to his success in managing operational challenges.