Kerri Guilfoyle
About Kerri Guilfoyle
Kerri Guilfoyle is a Quality Assurance Specialist currently employed at Nationwide Building Society since 2020. She has extensive experience in regulatory compliance and customer resolutions, having previously worked at RBS, Lloyds Banking Group, and the Financial Ombudsman Service.
Work at Nationwide Building Society
Kerri Guilfoyle has been employed at Nationwide Building Society since 2020. In her role as a Quality Assurance Specialist, she focuses on ensuring that the organization's processes and services meet established quality standards. Her responsibilities include evaluating compliance with regulatory requirements and implementing quality improvement initiatives.
Previous Experience at Lloyds Banking Group
Prior to her current role at Nationwide, Kerri Guilfoyle worked at Lloyds Banking Group as a Regulatory Compliance Specialist starting in 2012. She has accumulated 12 years of experience in this position, where she is responsible for monitoring compliance with financial regulations and internal policies. Additionally, she served as a Customer Resolutions Manager at Lloyds from 2008 to 2010, where she managed customer inquiries and resolved issues.
Experience at RBS
Kerri Guilfoyle worked at RBS as a Regulatory Compliance Specialist from 2010 to 2012. During her two years in this role, she was involved in ensuring that the bank adhered to regulatory standards and internal compliance protocols. This experience contributed to her expertise in regulatory matters within the banking sector.
Role at Financial Ombudsman Service
In 2010, Kerri Guilfoyle briefly worked as an Adjudicator at the Financial Ombudsman Service for four months. During this time, she was involved in resolving disputes between consumers and financial service providers, contributing to her understanding of regulatory compliance and customer service in the financial industry.