Kevin Cobb
About Kevin Cobb
Kevin Cobb serves as a Customer Vulnerability Manager and has extensive experience in the financial services sector, particularly with Nationwide Building Society. His career spans over 30 years, during which he has held various managerial roles and contributed to initiatives supporting vulnerable customers.
Work at Nationwide Building Society
Kevin Cobb held multiple roles at Nationwide Building Society over a span of several years. He served as District Sales Manager from 2006 to 2011, focusing on the Thames Valley area. Following this, he worked as Distribution Development Manager from 2011 to 2013 in Swindon. He then transitioned to the role of Customer Experience Manager in Credit Card Operations from 2013 to 2015, which included responsibilities in both Swindon and Coventry. His final position at Nationwide was as Customer Vulnerability Manager, where he worked from 2015 to 2016, continuing his focus on customer experience.
Education and Expertise
Kevin Cobb has a strong educational background in management studies. He studied at Teddington School, achieving O Levels and CSE from 1974 to 1979. He later attended Richmond upon Thames College, where he earned an A Level in Statistics from 1979 to 1982. Cobb continued his education at The Open University, obtaining a Diploma in Management Studies from 2000 to 2003, and furthered his studies at the University of Surrey, where he completed a Postgraduate Diploma in Management Studies from 2003 to 2005.
Background
Kevin Cobb has over 30 years of experience in the financial services sector, demonstrating agility and adaptability across various roles. His career includes significant experience in internal audit functions and change management. He has worked in multiple locations simultaneously, showcasing his ability to manage diverse responsibilities effectively. Throughout his career, Cobb has focused on building long-term relationships with colleagues and delivering business value.
Achievements
During his tenure at Nationwide Building Society, Kevin Cobb collaborated with the British Bankers Association and registered charities to support vulnerable customers. His role as Customer Vulnerability Manager involved oversight performance management with a third-party service supplier, emphasizing his commitment to enhancing customer experience and addressing customer needs.