Kholil Uddin
About Kholil Uddin
Kholil Uddin serves as the Operations Team Manager at Nationwide Building Society, specializing in change management within Mortgage Operations. He has over a decade of experience in recruitment, relationship management, and performance analysis.
Work at Nationwide Building Society
Kholil Uddin has been employed at Nationwide Building Society since 2013, currently holding the position of Operations Team Manager. In this role, he oversees a department with over 400 staff members. His responsibilities include recruitment, where he standardizes job advertisements and interview questions to ensure consistency. Uddin previously worked as a Customer Service Administrator at the same organization from 2010 to 2013, gaining valuable experience in customer relations and operational processes.
Change Management Expertise
Kholil Uddin specializes in change management within Mortgage Operations. His focus is on guiding teams through significant transitions, which include winding down operations, managing redundancies, facilitating team mergers, and overseeing outsourcing processes. His expertise in this area supports the organization in navigating complex changes while maintaining operational efficiency.
Collaboration with Third Parties
In his current role, Kholil Uddin builds and maintains relationships with various third parties, including HSBC, Land Registry, Brokers, Solicitors, and the Financial Conduct Authority (FCA). These relationships are crucial for ensuring smooth operations and effective communication between different stakeholders involved in mortgage processes.
Performance Management and Data Analysis
Kholil Uddin produces and analyzes management information data to enhance performance within his department. He identifies weak areas and highlights pressure points to senior managers and directors. His analytical skills contribute to informed decision-making and strategic planning within the organization.
Standard Operating Procedures and Training Initiatives
Kholil Uddin is responsible for creating standard operating procedures and ensuring that all audit recommendations are implemented effectively. He has initiated programs that standardize training across the department, promoting consistency and quality in operational practices.