Kiera O’connor
About Kiera O’connor
Kiera O’Connor is a Financial Crime Analyst at Nationwide Building Society, where she has worked since 2022. She previously held various roles at the organization, including Financial Crime Complaint Handler and PPI Payment Processor, contributing to the mis-sold Payment Protection Insurance project.
Work at Nationwide Building Society
Kiera O’Connor has been employed at Nationwide Building Society since 2018, holding various roles within the organization. She began her tenure as a PPI Payment Processor, where she worked for one year. Following this, she served as a Financial Crime Complaint Handler from 2019 to 2022, accumulating three years of experience in handling financial crime complaints. In 2022, she transitioned to her current position as a Financial Crime Analyst, where she has been for two years, focusing on investigating financial crime complaints.
Education and Expertise
Kiera O’Connor possesses expertise in financial crime analysis and complaint handling. Her experience includes a focus on ensuring fair outcomes for members and the society during her time in Member Service. Her role as a Financial Crime Analyst involves investigating various financial crime complaints, demonstrating her knowledge and skills in this specialized area.
Background
Kiera O’Connor began her career at Nationwide Building Society in 2018. Over the years, she has progressed through different roles, gaining valuable experience in financial crime and customer service. Her background includes a significant focus on Payment Protection Insurance, particularly in relation to the mis-sold PPI project, which she played a key role in upon joining the company.
Achievements
During her time at Nationwide Building Society, Kiera O’Connor has contributed to significant projects, including the mis-sold Payment Protection Insurance initiative. Her responsibilities have included investigating financial crime complaints, which has been crucial in ensuring fair outcomes for members. Her work has been integral to the Member Service department, reflecting her commitment to the organization and its members.