Kieran Mac Dermott
About Kieran Mac Dermott
Kieran Mac Dermott serves as the Head of IT Services at Nationwide Building Society, where he has worked since 2018. He has extensive experience in IT Service Management, having held various senior roles at Fujitsu, Microsoft, Vodafone, and the Royal Air Force.
Work at Nationwide Building Society
Kieran Mac Dermott has served as the Head of IT Services at Nationwide Building Society since 2018. In this role, he leads the IT Service Management practice, emphasizing transformational change and effective service delivery. His responsibilities include overseeing IT service operations and implementing strategies to enhance service quality. Mac Dermott's leadership is characterized by a focus on continuous service improvement and the adoption of modern methodologies such as LEAN and AGILE.
Previous Experience at Fujitsu
Prior to his current role, Kieran Mac Dermott held multiple positions at Fujitsu. He served as Head of Customer Service Delivery for a major UK Government account from 2006 to 2008 and later as Head of Technical Reporting & Service Governance from 2012 to 2015. Additionally, he worked as Service Director and Head of Operational Support between 2010 and 2012, contributing to the management of government accounts. His tenure at Fujitsu provided him with extensive experience in IT service management.
Career at Microsoft
Kieran Mac Dermott worked at Microsoft from 2015 to 2018, where he held the position of Delivery Executive for two years. He also served as Business Operations & Programme Manager for Managed Lab Services, covering the UK, Ireland, and Northern Europe for one year. His roles at Microsoft involved overseeing service delivery and operational management, further enhancing his expertise in IT services.
Education and Qualifications
Kieran Mac Dermott studied at the University of Exeter, where he earned a Bachelor of Science with Honours in Chemistry from 1981 to 1984. He later obtained a Master of Business Administration (M.B.A.) from the University of Reading between 1999 and 2001. He holds several professional qualifications, including ITIL v2 Manager, ITIL v3 Expert, ISO 20000 Manager & Consultant, and MBCS CITP. Additionally, he is a certified PRINCE2 Practitioner and possesses the MBCI certification, demonstrating his proficiency in business continuity and IT service continuity.
Background and Early Career
Kieran Mac Dermott began his career in the Royal Air Force as a pilot from 1984 to 1986. He transitioned into the technology sector, holding various senior management roles at Vodafone from 1999 to 2004 and earlier in product management and marketing roles from 1988 to 1997. He also worked at the Welsh Government as Project & Partnerships Manager from 2004 to 2006 and at the Royal Society of Chemistry as Senior Marketing Manager from 1986 to 1988. This diverse background has contributed to his extensive knowledge in IT service management and operational excellence.