Kirstie Macpherson
About Kirstie Macpherson
Kirstie Macpherson is a Channel Performance Manager at Nationwide Building Society, a position she has held since 2020. She has extensive experience in customer service and operations, having worked in various roles at both Lloyds Banking Group and Nationwide Building Society over the past decade.
Current Role at Nationwide Building Society
Kirstie Macpherson serves as the Channel Performance Manager at Nationwide Building Society. She has held this position since 2020, contributing to the organization's channel performance strategies and initiatives. Her role involves analyzing performance metrics and implementing improvements to enhance customer experience across various channels.
Previous Experience at Nationwide Building Society
Before her current role, Kirstie Macpherson held multiple positions at Nationwide Building Society. She worked as an Operations Manager from 2017 to 2018, where she focused on operational efficiency. Prior to that, she was a Customer Service Team Manager from 2015 to 2017, overseeing customer service operations. Additionally, she served as a Change Embedding Leader from 2018 to 2021, managing the integration of new processes within the organization.
Experience at Lloyds Banking Group
Kirstie Macpherson began her career at Lloyds Banking Group, where she worked in various roles. From 2010 to 2013, she served as a Trainer, responsible for developing training programs for staff in Scotland East. She then transitioned to the role of Customer Service Team Manager from 2013 to 2015 in Dunfermline, Fife, where she managed customer service teams and improved service delivery.
Professional Background
Kirstie Macpherson has a diverse professional background in the banking and financial services sector. Her career spans over a decade, with significant experience in customer service management, operations, and performance analysis. Her roles have equipped her with skills in team leadership, change management, and operational strategy.