Kirsty Ward
About Kirsty Ward
Kirsty Ward is an Area Manager for Mortgages at Nationwide Building Society, where she has worked since 2008. She has a background in mortgage coaching and sales development, with previous roles at Bradford & Bingley.
Work at Nationwide Building Society
Kirsty Ward has been employed at Nationwide Building Society since 2008, serving as the Area Manager for Mortgages. In this role, she oversees mortgage operations in the Fife and Tayside regions. Her responsibilities include managing a team, ensuring compliance with regulations, and driving sales performance. Kirsty has been instrumental in maintaining high standards of service and operational efficiency within her area.
Previous Experience at Bradford & Bingley
Prior to her current role, Kirsty Ward held multiple positions at Bradford & Bingley. She worked as a Mortgage Independent Financial Advisor (IFA) from 2002 to 2006, followed by a position as Sales Development Manager from 2006 to 2008. Additionally, she served as a Regional Mortgage Coach for a brief period in 2008. Her experience at Bradford & Bingley provided her with a solid foundation in mortgage sales and customer service.
Education and Expertise
Kirsty Ward studied at George Watsons College in Edinburgh from 1984 to 1990. Her educational background has contributed to her expertise in the financial services sector, particularly in mortgage management. She specializes in identifying performance gaps and implementing action plans to achieve marginal gains, demonstrating her analytical skills and strategic approach to management.
Achievements in Team Management
In 2012, Kirsty successfully managed her team through a significant change program while maintaining strong sales performance. This achievement highlights her leadership capabilities and her ability to navigate complex organizational changes while ensuring that her team meets performance targets.
Compliance and Training Management
Kirsty Ward proactively manages compliance requirements and oversees Training & Development Scheme activities within her area. She works closely with Area Team and Branch Managers to ensure consistency in communications and working practices, which is essential for maintaining operational standards and regulatory compliance.