Kirti Goel
About Kirti Goel
Kirti Goel is a PPI Complaint Handler currently employed at Barclays as a KYC/KYB Analyst since 2019, based in Northampton, England. With a background in Textile Technology and extensive experience in customer service and compliance, Goel plays a key role in risk assessment and KYC processes.
Work at Barclays
Kirti Goel has been employed at Barclays since 2017, initially serving as a Customer Service Associate for two years. In 2019, she transitioned to the role of KYC/KYB Analyst, where she has worked for five years in Northampton, England. In her current position, she is responsible for conducting high-risk onboarding and refresh reviews for sensitive trade classes, including charities and gunsmith customers. She collaborates with Business Banking Managers to ensure compliance with KYC documentation for business clients.
Work at Nationwide Building Society
Kirti Goel has been a PPI Complaint Handler at Nationwide Building Society since 2012. In this role, she is responsible for risk categorization of clients based on various parameters, including product line and market segment. Her work involves validating Equifax reports and sanctioning onboarding applications as part of the KYC process. She also acts as a Subject Matter Expert, providing coaching and feedback to colleagues and team leaders in the KYC/CDD process.
Education and Expertise
Kirti Goel studied at the Technological Institute of Textile and Sciences in Bhiwani, India, where she earned a Bachelor of Technology (BTech) in Textile Technology from 2001 to 2004. Additionally, she completed a three-year Diploma Certificate in Textile Sciences and Engineering at IIHT Jodhpur from 1997 to 2000. Her educational background provides her with a solid foundation in textile technology and engineering.
Previous Work Experience
Before her current roles, Kirti Goel worked at Clipper Logistics plc as a part-time employee in Clipper Zara for three months in 2016. She also gained experience at Barclays Bank PLC as a Customer Service Associate from 2017 to 2019. This diverse work experience has contributed to her skills in customer service and compliance.