Kojo Brefo
About Kojo Brefo
Kojo Brefo is a Branch Manager at Nationwide Building Society in London, England, with over a decade of experience in financial services and a strong background in customer service and risk management. He holds a Master's degree in Fashion Retail and Luxury Management and a BA (Hon) in Business Administration.
Work at Nationwide Building Society
Kojo Brefo has been employed at Nationwide Building Society since 2010. He served as a Customer Service Representative for ten years before becoming an Assistant Branch Manager and Complaint Handler for nine months in 2020. In 2021, he advanced to the position of Branch Manager, where he has been working for three years. His roles have involved complaint handling and financial risk management, contributing to his extensive experience in the financial services sector.
Education and Expertise
Kojo Brefo holds a Master's degree in Fashion Retail and Luxury Management from the London School of Business and Finance, which he completed from 2014 to 2016. He also earned a BA (Hon) in Business Administration from the University of Greenwich between 2003 and 2006. Additionally, he obtained a Diploma in Business Administration from West London College in 2003. His educational background supports his expertise in customer service, financial risk, and business relationship management.
Background in Retail Management
Before his tenure at Nationwide Building Society, Kojo Brefo worked at Office Shoes for six years, starting as a Supervisor and later becoming an Assistant Manager. His experience in retail management has contributed to his strong background in customer satisfaction and service excellence, which he has applied in the banking sector.
Current Role as Creative Director
In addition to his banking career, Kojo Brefo has been serving as the Creative Director at Mode Attitude since 2018. This role allows him to leverage his creative skills and business acumen, further diversifying his professional portfolio.
Professional Experience Overview
Kojo Brefo has over a decade of experience in the financial services industry, focusing on customer service, financial risk, and business relationship management. His career has included significant roles in both retail and banking, demonstrating a comprehensive understanding of customer needs and operational efficiency.