Kris Langley
About Kris Langley
Kris Langley is a Product Owner at Nationwide Building Society, where they have worked since 2020. With a background in product management and customer service, Langley has a strong track record in delivering projects that align with both member and commercial goals.
Work at Nationwide Building Society
Kris Langley has been employed at Nationwide Building Society since 2009, holding various positions over the years. Currently, as a Product Owner since 2020, Kris operates in a flexible work environment, contributing to the development and management of products. Prior to this role, Kris served as a Product Manager for Savings from 2014 to 2020, where responsibilities included overseeing savings products. Kris also held the position of Customer Service Manager for a brief period in 2009 and worked as an Investment Product Management & Pricing Executive from 2010 to 2013. This extensive experience within the organization has allowed Kris to develop a deep understanding of the company's operations and customer needs.
Education and Expertise
Kris Langley has pursued professional development through education at the Chartered Institute of Marketing, where a Professional Certificate was achieved. Additionally, Kris studied at New College in Swindon. This educational background supports Kris's expertise in product management and marketing, particularly in the financial services sector. The combination of formal education and practical experience equips Kris with the skills necessary to navigate complex projects and deliver effective solutions that align with both member and commercial objectives.
Background in Financial Services
Before joining Nationwide Building Society, Kris Langley gained experience at TSB Bank as an Assistant Manager in Savings Product Management from 2013 to 2014. This role involved managing savings products and contributing to the overall strategy of the bank's offerings. Kris's career in financial services began with a focus on customer service and product management, which laid the foundation for subsequent roles at Nationwide. The diverse background in various capacities within the financial sector has provided Kris with a comprehensive understanding of product development and customer engagement.
Achievements in Product Management
In the role of Product Owner at Nationwide Building Society, Kris Langley has successfully re-engineered the savings origination process, resulting in the creation of a digital-first, cloud-hosted application. This initiative demonstrates Kris's ability to balance a complex roadmap that includes commercial, experiential, regulatory, and technological demands. The focus on digital transformation aligns with industry trends and enhances the customer experience, showcasing Kris's commitment to innovation and efficiency in product management.