Kylie Upton
About Kylie Upton
Kylie Upton serves as the Lead Product Owner at The Mortgage Works, where she has worked since 2021. With a background in solutions engineering and service design, she emphasizes human-centered design and data-driven decision-making in her product management approach.
Current Role at The Mortgage Works
Kylie Upton serves as the Lead Product Owner at The Mortgage Works, a position she has held since 2021. In this role, she is responsible for overseeing product development and strategy, focusing on enhancing the customer experience. Upton has contributed to the direction and branding decisions for The Mortgage Works' website, ensuring alignment with the company's goals. Her expertise in product management is informed by her background in solutions engineering and service design.
Previous Experience at Nationwide Building Society
Prior to her current role, Kylie Upton worked at Nationwide Building Society in various capacities. She served as a Senior Product Owner for Insurance, Protections, and Investment for one month in 2021. Additionally, she held the position of Senior Service Designer from 2019 to 2021, where she contributed to service design initiatives. Her experiences at Nationwide Building Society have enhanced her skills in product ownership and service design.
Background in Engineering and Commerce
Kylie Upton holds a Bachelor's Degree in Electrical Engineering and Commerce (Finance) from UNSW Australia, which she completed from 2009 to 2014. This educational background provides her with a strong foundation in both technical and financial aspects, which she applies in her product management roles. Her academic experience complements her professional focus on human-centered design and data-driven decision-making.
Trustee Role at Words for Wellbeing
Since 2021, Kylie Upton has served as a Trustee for Words for Wellbeing, focusing on Digital & Strategy. In this role, she contributes her expertise in digital strategy to support the organization's mission. Upton's involvement reflects her commitment to leveraging her skills for community benefit and enhancing digital initiatives.
Diverse Professional Experience
Kylie Upton has a diverse professional background that includes roles in various industries. She has worked as a Theatre Technician at Campus Living Villages, an Electrical Engineering Intern at Wrightspeed, and held multiple positions at Telstra, including Product Owner and Service Designer. This varied experience has equipped her with a broad skill set applicable to product management and design.