Lacra Vatavu
About Lacra Vatavu
Lacra Vatavu is a Customer Representative at Nationwide Building Society, where she has worked since 2011. She has a background in law and medical science, and she leads a team in general insurance sales while managing customer complaints and training new staff.
Work at Nationwide Building Society
Lacra Vatavu has been employed at Nationwide Building Society since 2011, serving as a Customer Representative and holding a Mortgage CeMap 123 qualification. During her tenure of 13 years in London, she has played a significant role in the organization. Vatavu led the team in the North London District, focusing on general insurance sales and achieving consistent month-over-month growth for six consecutive months. Her responsibilities include managing customer complaints and expectations, coordinating team coverage during holidays, and training new team members to ensure efficiency in mortgage activities.
Education and Expertise
Lacra Vatavu has a diverse educational background. She studied at Universitatea „Petre Andrei” din Iași, where she earned a Bachelor’s Degree in Law from 2001 to 2006. Prior to this, she attended Medical College from 1990 to 1995, where she studied Baccalaureate medical science and completed her high school education. This combination of legal and medical education contributes to her expertise in customer service and complaint management in the financial sector.
Previous Experience at Royal Bank of Scotland
Before joining Nationwide Building Society, Lacra Vatavu worked at the Royal Bank of Scotland as a Service Quality Manager from 2007 to 2010. In this role, she focused on maintaining high service standards and ensuring customer satisfaction. Her experience at the Royal Bank of Scotland provided her with valuable skills that she has applied in her current position.
Leadership and Team Management
In her role at Nationwide Building Society, Lacra Vatavu demonstrates leadership by managing team operations and ensuring efficiency in mortgage activities. She is responsible for coordinating team coverage during holidays, which helps maintain seamless operations. Additionally, she trains new team members, contributing to the overall effectiveness and performance of her team.