Laura Alicia Devlin
About Laura Alicia Devlin
Laura Alicia Devlin serves as the Root Cause Manager at Nationwide Building Society, where she has worked since 2021. She has held various roles within the organization since 2014, including Culture and Behaviour Change Lead and Service Team Manager.
Work at Nationwide Building Society
Laura Alicia Devlin has held multiple roles at Nationwide Building Society since 2014. She began her career there as a Customer Service Consultant from 2014 to 2015. Following this, she served as a New Starter Trainer for six months in 2015. From 2016 to 2019, she worked as a Service Team Manager. In 2019, she transitioned to the role of Culture and Behaviour Change Lead, a position she has maintained for five years. Since 2021, she has also taken on the role of Root Cause Manager, contributing to initiatives across the UK.
Education and Expertise
While specific educational details are not provided, Laura Alicia Devlin's career trajectory at Nationwide Building Society demonstrates her expertise in customer service, team management, and organizational culture. Her roles have involved training new employees, managing service teams, and leading culture and behavior change initiatives, indicating a strong foundation in leadership and operational management.
Background
Laura Alicia Devlin has built her career at Nationwide Building Society, starting in 2014. Over the years, she has progressed through various positions, gaining experience in customer service and team leadership. Her current roles as Culture and Behaviour Change Lead and Root Cause Manager reflect her commitment to enhancing organizational effectiveness and employee engagement.
Achievements
Laura Alicia Devlin's achievements at Nationwide Building Society include her advancement through various roles, showcasing her ability to adapt and lead in different capacities. Her work as Culture and Behaviour Change Lead and Root Cause Manager involves significant responsibilities that contribute to the overall performance and culture of the organization.