Laura Heaney
About Laura Heaney
Laura Heaney is a Pensions Administrator currently working at Nationwide Building Society in Swindon, United Kingdom. She has extensive experience in customer service and accounting, having held various roles in different organizations since 2011.
Work at Nationwide Building Society
Laura Heaney has been employed at Nationwide Building Society as a Pensions Administrator since 2018. In this role, she is responsible for managing pension-related inquiries and ensuring compliance with relevant regulations. Her position is based in Swindon, United Kingdom, where she has contributed to the organization's commitment to providing quality service in the financial sector.
Previous Experience at Excalibur Communications
Laura Heaney worked at Excalibur Communications for a total of seven years, from 2011 to 2018. She initially served as Sales Support for three years, where she assisted in sales processes and customer interactions. Following this, she transitioned to a Customer Service Representative role, which she has held since 2014. Her experience at Excalibur Communications has equipped her with strong customer service skills.
Background in Accounting and Client Services
Laura Heaney has a diverse background in accounting and client services. She worked at Workman LLP as a Client Accountant for one year from 2017 to 2018 and previously held the position of Assistant Client Accountant for five months from 2016 to 2017. Additionally, she briefly served as a Business Adviser at TM Group in 2014. This varied experience has provided her with a solid foundation in financial management and client relations.
Education and Expertise
Laura Heaney is currently studying for the ACCA qualification, a globally recognized accounting certification that enhances her expertise in finance and accounting. She also holds NVQ Level 2 and 3 qualifications in customer service, which demonstrate her proficiency in client relations and service excellence. Her educational pursuits complement her professional experience in the financial and customer service sectors.