Lauren Austin
About Lauren Austin
Lauren Austin is a Capacity Planner at Nationwide Building Society, where she has worked since 2019. She has a background in customer service and sales, with previous roles at Sofology and TOPSHOP TOPMAN, and holds a Bachelor of Arts in Criminology from Anglia Ruskin University.
Work at Nationwide Building Society
Lauren Austin has been employed at Nationwide Building Society since 2019, serving as a Capacity Planner. In this role, she focuses on optimizing resources and managing capacity to meet organizational demands. Prior to her current position, she worked as a Customer Collections Consultant at the same institution from 2018 to 2019. Her experience at Nationwide Building Society spans over five years, contributing to the company's operational efficiency.
Previous Employment Experience
Before joining Nationwide Building Society, Lauren Austin held various roles in customer service and sales. She worked at Sofology as a Sales Consultant from 2014 to 2018, where she gained valuable experience in a team sales environment. Additionally, she served as a Sales Advisor at TOPSHOP TOPMAN for nine months in 2013-2014 and as a Sales Consultant at Harveys Furniture Store for five months in 2013. Her role at ID Medical as Sales Support lasted six months in 2012-2013.
Education and Expertise
Lauren Austin studied at Anglia Ruskin University from 2009 to 2012, where she earned a Bachelor of Arts degree in Criminology. Her academic background provides her with a unique perspective that complements her professional experience in customer service and capacity planning. Additionally, she attended Mary Hare School from 2001 to 2008, further contributing to her educational foundation.
Skills and Contributions
Lauren Austin has developed a range of skills throughout her career, particularly in customer service and team management. She has implemented new training programs aimed at enhancing team performance and compliance. Furthermore, she has assisted management in organizing work schedules to optimize team efficiency, demonstrating her ability to contribute to operational improvements.
Customer Service Experience
With seven years of experience in customer service, Lauren Austin has a strong background in team sales environments. Her roles have involved direct interaction with customers, allowing her to develop skills in communication and problem-solving. This experience has been integral to her career progression and her current role as a Capacity Planner.