Lauren Carey
About Lauren Carey
Lauren Carey is a Customer Operations Manager at Nationwide Building Society, where she has worked since 2013. She has a background in customer service and holds a BA in Geography from the University of Leicester.
Work at Nationwide Building Society
Lauren Carey has held multiple positions at Nationwide Building Society since 2011. She started as a Member Relations Assistant, where she worked for one year. Following this role, she served as a Member Relations Officer from 2012 to 2013. In 2013, she transitioned to her current position as Customer Operations Manager, where she has worked for 11 years in Northampton. Her experience at Nationwide Building Society encompasses various aspects of customer relations and operations management.
Previous Employment Experience
Before joining Nationwide Building Society, Lauren Carey worked in retail. She served as a Sales Assistant at Dorothy Perkins, Arcadia Ltd for nine months in 2010 to 2011. Additionally, she worked as a Sales Advisor at Monsoon Accessorize for two months in 2010. These roles provided her with foundational customer service skills that she later applied in her banking career.
Education and Expertise
Lauren Carey completed her A-levels at Ryton Comprehensive School, where she studied Geography, English Literature, and Sociology from 2001 to 2008. She then pursued higher education at the University of Leicester, earning a Bachelor of Arts degree in Geography from 2008 to 2011. Her educational background equips her with analytical skills and knowledge applicable to her roles in customer operations.
Background
Lauren Carey has a diverse background in both retail and customer service sectors. Her early career in retail helped her develop essential skills in customer interaction and service delivery. Since 2011, she has focused on the financial services industry, specifically at Nationwide Building Society, where she has progressed through various roles, gaining extensive experience in customer operations.