Lauren Iles
About Lauren Iles
Lauren Iles serves as a Bereavement Support Administrator at Nationwide Building Society, where she has worked since 2020. She has a background in customer service and healthcare administration, with previous roles at Great Western Hospitals NHS Foundation Trust.
Current Role at Nationwide Building Society
Lauren Iles currently serves as a Bereavement Support Administrator at Nationwide Building Society, a position she has held since 2020. In this role, she manages the Bereavement Services Mailbox and oversees Bereavement Online Notifications. Her responsibilities include providing support and assistance to clients during difficult times, ensuring that their needs are addressed efficiently and compassionately.
Previous Experience at Great Western Hospitals NHS Foundation Trust
Lauren Iles has a background in healthcare administration, having worked at Great Western Hospitals NHS Foundation Trust from 2017 to 2019. She held multiple roles, including Sexual Health Receptionist Apprentice and RTT Validation Clerk. In addition, she served as a Stores Assistant Apprentice for six months in 2017. These positions provided her with valuable experience in customer service and administrative tasks within a healthcare setting.
Education and Qualifications
Lauren Iles completed her education at various institutions, including Nova Hreod Academy, where she achieved her GCSEs from 2009 to 2014. She then studied Health and Social Care at New College Swindon, earning a BTEC qualification from 2014 to 2015. Additionally, she pursued a Level 2 BTEC in Customer Service through an apprenticeship while working in the NHS, further enhancing her qualifications in customer service.
Skills and Expertise
Lauren possesses strong administrative skills, with over two years of experience in the field. She is proficient in Microsoft Office applications, including Word, PowerPoint, Excel, and Outlook. Her background in customer service and healthcare administration equips her with the ability to handle sensitive situations with care and professionalism.
Work History at The Bakers Arms
Before her roles in healthcare, Lauren Iles worked as a Team Leader at The Bakers Arms from 2014 to 2017. This position allowed her to develop leadership skills and gain experience in managing a team, contributing to her overall professional development.