Lauren Ward
About Lauren Ward
Lauren Ward is a Senior Analyst at Nationwide, where she has worked since 2020. She has a background in customer service and research, holding a BSc in Psychology from the University of Sussex and a market research certificate.
Work at Nationwide Building Society
Lauren Ward has been employed at Nationwide Building Society as a Senior Analyst since 2020. In this role, she manages strategic projects within the Member Research team, focusing on qualitative research to inform the organization's proposition strategy. Prior to her current position, she worked as a Proposition Insight Analyst from 2017 to 2020, where she contributed to various projects that enhanced customer insights. Lauren also participated in the Customer Experience Graduate Scheme, completing placements in Customer Research, the Branch Network, and Membership Propositions, which provided her with a comprehensive understanding of customer needs and organizational objectives.
Previous Roles and Experience
Before her tenure at Nationwide, Lauren held several positions that contributed to her expertise in customer service and research. She worked as a Customer Service Manager for five months in 2016 and as a Proposition Consultant for six months in the same year. Additionally, she served as a Research Consultant from 2015 to 2016 and as a Culture Consultant for four months in 2016. These roles equipped her with valuable skills in customer engagement and research methodologies, laying a strong foundation for her subsequent positions.
Education and Expertise
Lauren Ward earned her Bachelor of Science (BSc) in Psychology from the University of Sussex, studying from 2012 to 2015. In 2019, she furthered her education by obtaining the MRS Certificate in Market and Social Research from The Market Research Society, achieving a distinction. This academic background, combined with her practical experience in various analytical roles, has established her as a knowledgeable professional in market research and customer insights.
Community Involvement and Interests
Lauren has a strong interest in citizenship and actively participates in community service. She has volunteered for several organizations, demonstrating her commitment to social responsibility. Additionally, she collaborated with other Corporate Graduates on a charity project, showcasing her ability to work in teams and contribute to meaningful causes. As a Social Investment representative, she advocates for initiatives that benefit the community and enhance the organization's social impact.