Leah Francis
About Leah Francis
Leah Francis serves as the Senior Branch Manager at Nationwide Building Society in Swindon, United Kingdom, a position she has held since 2015. Her career at the organization spans over a decade, with previous roles including Branch Manager and Customer Service Representative.
Work at Nationwide Building Society
Leah Francis has held multiple positions at Nationwide Building Society since joining the organization in 2011. She began her career as a Customer Service Representative, where she worked for three years until 2014. In 2014, she transitioned to the role of Customer Service Manager, serving for eight months before becoming a Branch Manager. Leah was appointed as Senior Branch Manager in 2015 and has maintained this position for nine years in Swindon, United Kingdom.
Career Progression
Leah Francis's career at Nationwide Building Society reflects a steady progression through various roles. She started as a Customer Service Representative, which provided her with foundational skills in customer relations. Following this, she advanced to Customer Service Manager, where she oversaw service operations for eight months. Her experience culminated in her appointment as Branch Manager for a brief period before becoming Senior Branch Manager in 2015.
Experience in Customer Service
Leah Francis has extensive experience in customer service, having worked in this field for over three years at Nationwide Building Society. Her initial role as a Customer Service Representative involved direct interaction with customers, addressing their inquiries and providing support. This experience laid the groundwork for her subsequent roles, where she continued to focus on enhancing customer satisfaction and service delivery.
Location and Community Involvement
Leah Francis operates as Senior Branch Manager in Swindon, United Kingdom. Her long tenure at this location suggests a commitment to serving the local community. Through her various roles, she has likely contributed to the branch's operations and customer engagement initiatives, fostering relationships within the Swindon area.