Leanne Bradley
About Leanne Bradley
Leanne Bradley is a Banking & Insurance Team Manager with over thirteen years of experience in leadership and learning and development. She has worked in various roles within customer service and management across multiple locations in the United Kingdom since 2010.
Work at Nationwide Building Society
Leanne Bradley has been employed at Nationwide Building Society since 2013, where she serves as the Banking & Insurance Team Manager. Her role involves overseeing team operations and ensuring high standards of customer service. With over a decade of experience in this position, she has developed expertise in managing banking and insurance services. Her leadership style focuses on building effective teams and fostering a results-driven environment.
Previous Roles in Customer Service Management
Before her current role, Leanne Bradley held several positions that contributed to her extensive experience in customer service management. She worked as a Multi Skilled Customer Service Team Manager from 2011 to 2013 in Sheffield, and as a Branch Appointment Booking Manager from 2010 to 2011. Additionally, she served as a New Starter Team Manager for seven months in 2010. These roles provided her with a solid foundation in customer service and team leadership.
Education and Expertise
Leanne Bradley has pursued various educational qualifications that enhance her professional capabilities. She holds an NVQ in Hospitality and Quick Service Level 2, along with several customer service apprenticeships, including the Foundation Modern Apprenticeship (FMA) and the Advanced Modern Apprenticeship (AMA). Furthermore, she completed the Reed Train the Trainer Qualification and the Institute of Financial Services (IFS) Certificate in Mortgage Advice & Practice (CeMAP).
Leadership and Development Experience
With over thirteen years of experience in leadership and learning and development, Leanne Bradley specializes in building high-performing teams. Her approach combines hands-on leadership with effective communication strategies. She previously worked as an Operational Excellence Lead Trainer from 2009 to 2011, where she trained teams across various locations, including Sheffield, Wakefield, and Swindon. This experience has equipped her with the skills to drive team performance and enhance customer service delivery.