Lee Bennett
About Lee Bennett
Lee Bennett serves as a Business Change Manager at Nationwide Building Society, where he has worked since 2018. He has extensive experience in change management across various organizations, including Lloyds TSB Insurance and GE Capital.
Work at Nationwide Building Society
Lee Bennett has served as a Business Change Manager at Nationwide Building Society since 2018. In this role, he has been instrumental in implementing various change initiatives aimed at enhancing operational efficiency. Prior to his current position, he worked as a Six Sigma Change Manager at the same organization from 2014 to 2017. His contributions to the 'Do What Matters' program have been significant, leading to awards for employee engagement and cultural transformation.
Previous Experience in Business Transformation
Before joining Nationwide Building Society, Lee Bennett held several positions in business transformation. He worked as a Business Transformation Manager at Lloyds TSB Insurance from 2006 to 2008. He also served as a Project Manager at NFU Mutual for six months in 2018. His earlier roles include Change Manager at Legal & General from 2012 to 2014 and as Head of Direct Business Transformation Team at Lloyds TSB General Insurance from 2011 to 2012.
Involvement in 'Do What Matters' Program
Lee Bennett played a key role in the 'Do What Matters' program at Nationwide Building Society, which aimed at cultural and behavioral change across five telephony sites. This initiative impacted approximately 1,000 employees and contributed to a 15-point uplift in employee feedback scores. The program received recognition, winning the 'Have a Go award' at the annual Nationwide awards and the 'Best People Engagement Strategy' at the South West Contact Centre Forum.
Achievements in Change Management
Throughout his career, Lee Bennett has achieved notable outcomes in change management. He has led efforts that resulted in significant financial benefits through improved staff retention and a reduction in member complaints. His leadership of a cross-functional taskforce since March 2020 has focused on identifying and implementing cost savings in software maintenance and licenses.
Career Background in Change Management
Lee Bennett's career in change management spans several organizations and roles. He began as a Black Belt at GE Capital from 1999 to 2002, where he developed expertise in process improvement. His diverse experience includes various managerial positions that have equipped him with a comprehensive understanding of business transformation and operational efficiency.