Lesley Smith
About Lesley Smith
Lesley Smith is a Team Leader at Nationwide Building Society, where she has worked since 2015. With over 15 years of experience in the Financial Services Industry, she manages the Calculations and Acceptance teams and has held various leadership roles in notable companies.
Work at Nationwide Building Society
Lesley Smith has been a Team Leader at Nationwide Building Society since 2015. In this role, she manages the Calculations and Acceptance teams, contributing to the operations of the UK's largest building society. Her leadership has been instrumental in overseeing key operational functions and ensuring performance improvements within her teams.
Previous Experience in Financial Services
Before her current position, Lesley Smith held various roles in the financial services sector. She worked at Bluefin as a Senior Operations Manager for nine months in 2015. Prior to that, she served as a Team Leader at Barclaycard from 2005 to 2012 and at Aviva from 1998 to 2002. Her career also includes a role as Team Leader at Homebank Financial Services from 2002 to 2005.
Education and Training
Lesley Smith studied at The Highfield School in Hemel Hempstead. Her educational background has provided a foundation for her extensive career in the financial services industry, where she has accumulated over 15 years of experience.
Leadership and Management Skills
Lesley Smith possesses exceptional interpersonal skills and has a proven track record in managing and improving performance within operational functions. She has experience managing a diverse workforce, including permanent, contractor, and temporary staff, demonstrating her capability in leadership and team management.
Expertise in Complaints Management
Lesley Smith has a deep understanding of the end-to-end process in a complaints environment. She is experienced in project management related to business change within these areas, showcasing her ability to navigate complex operational challenges effectively.