Liam Churchward
About Liam Churchward
Liam Churchward serves as the QC Operations Manager at Nationwide Building Society, a position he has held since 2021. He has a diverse background in management and operations, with previous roles at LV= and Barclays.
Work at Nationwide Building Society
Liam Churchward has been serving as the QC Operations Manager at Nationwide Building Society since 2021. In this role, he is responsible for overseeing quality control operations, ensuring compliance with company standards, and enhancing operational efficiency. His tenure at Nationwide Building Society has lasted for three years, during which he has contributed to the organization's commitment to providing high-quality services to its members.
Education and Expertise
Liam Churchward studied at JTDS, where he completed an NVQ Level 3 in Management from 2015 to 2016. This qualification has equipped him with essential management skills applicable in various operational roles. Prior to this, he attended Lytchett Minster Secondary School from 2005 to 2010 and continued his education at Lytchett Minster Sixth Form from 2010 to 2012, further developing his academic foundation.
Previous Employment Experience
Before joining Nationwide Building Society, Liam Churchward held several positions in the financial services sector. He worked at LV= as a Business Risk Manager from 2020 to 2021. Prior to that, he spent a significant amount of time at Barclays, where he held multiple roles including Quality Team Leader, Team Leader, and Complaint Handler from 2013 to 2019. He also worked at Exela Technologies as a Senior Operations Manager for a year in 2019.
Career Progression
Liam Churchward's career has shown a steady progression in operations and management roles. He began his career at Barclays as a Complaint Handler in 2013 and advanced to various leadership positions, including Operations Leader (Secondment) and Subject Matter Expert. His experience at Barclays spanned over six years, during which he developed strong skills in quality assurance and team management.
Customer Service Experience
In addition to his roles in financial services, Liam Churchward has experience in customer service. He worked as the Head Customer Service Host at Lighthouse - Poole Arts Trust Limited from 2012 to 2014. This position involved managing customer interactions and ensuring a positive experience for visitors, contributing to his overall expertise in operations and service management.