Linda Young
About Linda Young
Linda Young serves as the Head of Service Management at Nationwide Building Society, a position she has held since 2016. With extensive experience in the financial services sector, she has previously worked in various roles at Zurich Insurance Company and other organizations, focusing on service management and business transformation.
Work at Nationwide Building Society
Linda Young has served as the Head of Service Management at Nationwide Building Society since 2016. In this role, she oversees the delivery of services from global shared services and material outsourcers. Her responsibilities include ensuring that service management aligns with the organization's strategic objectives and meets the needs of its customers. With a focus on sustainable change, she leads initiatives that enhance service delivery and operational efficiency.
Previous Roles in Financial Services
Prior to her current position, Linda Young held various roles in the financial services sector. She worked at Zurich Insurance Company Ltd in multiple capacities, including Head of Business Change and Transformation Director, Executive Account Director, and Head of Retail Operations and Service Management. Her experience also includes a brief tenure as Conduct Risk Project Director at Barbican Insurance Group and Interim Manager at Intrinsic Financial Services.
Education and Expertise
Linda Young studied at the University of the West of England. She specializes in providing agile and e-enabled services, particularly in retail life protection, wealth management, and legacy books of business. Her expertise encompasses leading multi-functional teams to address complex business challenges and implementing significant programs of change to improve product and service offerings.
Leadership and Management Experience
Linda Young has extensive leadership experience, with direct line management of up to 300 people. She is recognized for her engaging communication style and clarity of thought, which she applies in leading large operations and change teams. Her management approach focuses on delivering solutions that meet business needs while effectively managing risks.
Career Development and Impact
Over her career, Linda Young has developed a strong track record of sponsoring and implementing programs that enhance service propositions. Her work has contributed to the sustainable change within organizations, ensuring that they can adapt to evolving market demands and customer expectations. Her ability to lead teams through transformation initiatives has been a significant aspect of her professional journey.