Lisa House
About Lisa House
Lisa House is an Operational Quality Analyst at Nationwide Building Society, where she has worked since 2014, contributing to operational quality improvements for approximately 15 million customers. She has previous experience in customer support and team leadership roles at Kaplan Financial and has a background in Marketing and Business Management from the University of Winchester.
Work at Nationwide Building Society
Lisa House has served as an Operational Quality Analyst at Nationwide Building Society since 2014. In this role, she is part of a team that enhances customer interactions across various channels, including mobile applications, telephone, and internet platforms. Her contributions focus on improving operational quality, which impacts the experience of approximately 15 million customers served by the organization. Her tenure at Nationwide spans over ten years, indicating her commitment to the organization's mission and objectives.
Previous Experience at Kaplan Financial
Prior to her current role, Lisa House worked at Kaplan Financial (UK) from 2012 to 2014. During her two-year tenure in London, she held multiple positions, including Ecare Customer Support, Team Leader Outbound, and Team Leader Inbound. This experience provided her with valuable insights into customer support operations and team leadership within a large organization.
Career Background in Recruitment and Administration
Lisa House has also worked as a Recruitment Consultant at The Work Shop for four months in 2014, located in Ringwood, Hampshire. Earlier in her career, she served as an Office Administrator at Kondor Ltd for six months in 2009 in Christchurch, Dorset. These roles contributed to her understanding of operational processes and customer service.
Education and Expertise
Lisa House studied Marketing and Business Management at the University of Winchester from 2009 to 2012, completing a three-year program. She also attended Ferndown Upper School, where she laid the foundation for her further education and career. Her academic background supports her expertise in operational quality and customer interaction.
Experience in Large Organizations
Lisa House has significant experience working within large organizations, specifically at Nationwide Building Society, which employs around 17,000 individuals. This experience has equipped her with a comprehensive understanding of large-scale operational processes and the dynamics involved in managing customer interactions effectively.