Liz Jones
About Liz Jones
Liz Jones serves as the Proactive Service Lead at Nationwide Building Society, where she has worked since 2018. With a background in branch management and business planning, she focuses on enhancing member service and supporting leadership teams through organizational change.
Work at Nationwide Building Society
Liz Jones has held multiple positions at Nationwide Building Society since 2008. She served as Senior Branch Manager from 2008 to 2012 in Reading and Cardiff, followed by a role as Local Director from 2012 to 2017 in Wales. From 2017 to 2018, she worked as a Branch Transformation Coach, contributing to initiatives aimed at improving branch operations across the UK. Since 2018, she has been the Business Planning Manager and has also taken on the role of Proactive Service Lead since 2019. In these roles, she has focused on enhancing member service and supporting leadership teams through organizational changes.
Education and Expertise
While specific educational qualifications are not provided, Liz Jones has developed extensive expertise in member service and branch management through her various roles at Nationwide Building Society and previous employers. Her experience includes managing branches, leading teams, and implementing service improvement initiatives. She has a strong focus on engaging with members and understanding their needs, particularly during critical times.
Background
Before joining Nationwide Building Society, Liz Jones worked at Barclays as a Flagship Branch Manager from 2003 to 2008 in various London locations. She also served as Branch Manager at Monsoon Accessorize from 2000 to 2003 in Ealing. This diverse background in retail and banking has contributed to her comprehensive understanding of customer service and operational management.
Achievements
Liz Jones played a key role in the launch and development of a digital training and demo tool designed to enhance the member service experience at Nationwide Building Society. Additionally, she has supported Senior Leadership Teams through cultural and behavioral changes during the Branch Transformation initiative, demonstrating her commitment to improving service delivery and operational efficiency.