Lucie Burns
About Lucie Burns
Lucie Burns is a customer representative with extensive experience in the retail banking sector, currently working at Nationwide Building Society and Royal Bank of Scotland. She holds a Bachelor of Arts degree from Nottingham Trent University and has a strong focus on consumer trends and customer care.
Work at Nationwide Building Society
Lucie Burns has been employed at Nationwide Building Society since 2007, serving as a customer representative for 17 years. During her tenure, she transitioned from a customer account manager role to a project analyst position. Her work focuses on understanding consumer trends and behaviors within the retail banking environment, contributing to the organization's customer service objectives.
Experience at Royal Bank of Scotland
Lucie Burns has held multiple positions at Royal Bank of Scotland since 2013. She currently works as a financial consultant, a role she has maintained for 11 years. Additionally, she has served as a senior personal banker since 2015 for 9 years. Her experience in these roles emphasizes her expertise in customer care and financial services.
Previous Employment at Provident Funding Associates L.P.
In 2017, Lucie Burns worked briefly at Provident Funding Associates L.P. as a customer experience manager for 3 months in Nottingham, Nottinghamshire, United Kingdom. This role contributed to her understanding of customer service dynamics in the financial sector.
Educational Background
Lucie Burns studied at Nottingham Trent University from 2003 to 2007, earning a Bachelor of Arts (BA) degree in Business, Law, and German. Prior to that, she completed her A levels at Carlton le Willows. Her educational background provides a foundation for her career in customer service and banking.
Career Development and Aspirations
Lucie Burns aims to teach and share her expertise in customer care, leveraging her extensive experience in the field. She has expressed a desire to further develop her skills in customer service and is open to exploring new challenges beyond the retail banking sector.