Lucy Carruthers
About Lucy Carruthers
Lucy Carruthers is a Senior Digital Insight and Performance Manager at Nationwide Building Society, where she has worked since 2022. With extensive experience in customer insight and digital engagement, she previously held various roles at Bank of America and Nationwide Building Society, contributing to her expertise in managing digital propositions.
Current Role at Nationwide Building Society
Lucy Carruthers serves as the Senior Digital Insight and Performance Manager at Nationwide Building Society since 2022. In this role, she focuses on managing digital propositions that align with market and business needs. Her work involves developing digital engagement strategies that enhance customer experience and drive performance.
Previous Experience at Nationwide Building Society
Prior to her current position, Lucy held multiple roles at Nationwide Building Society. She worked as a Product Owner for the Mobile Banking App and Internet Bank from 2019 to 2023. Additionally, she served as the Senior Membership Propositions Manager from 2017 to 2018 and as the Senior Manager for Open Banking from 2018 to 2019. She also worked as the Customer Experience Senior Research Manager from 2015 to 2017.
Experience at Bank of America
Lucy Carruthers worked at Bank of America from 2012 to 2015, where she held several positions. She was the Head of Customer Insight and Market Research for two years in Chester, United Kingdom. Prior to that, she served as the Multichannel Customer Experience Manager from 2012 to 2013 and as the User Experience Manager from 2009 to 2012.
Educational Background
Lucy studied at the University of Nottingham, where she earned a Bachelor of Science in Artificial Intelligence and Psychology from 1998 to 2001. She later obtained a Master of Business Administration (MBA) from the University of Chester, studying from 2012 to 2014. Additionally, she achieved a Master of Science in Human Communication and Computing from the University of Bath in 2003.
Expertise in Digital Propositions
Lucy possesses expertise in managing digital propositions that meet market and business needs. She has a strong background in customer experience and insight, focusing on designing digital solutions that enhance customer loyalty and advocacy. Her comprehensive understanding of customer, market, and business needs informs her approach to digital engagement strategies.