Luke Frost
About Luke Frost
Luke Frost is a Quality Assurance Analyst at Nationwide Building Society, where he has worked since 2022. He has a diverse background in various roles within the recruitment and customer service sectors, including experience as a Regional Scout at Alvechurch Football Club.
Current Role at Nationwide Building Society
Luke Frost has been serving as a Quality Assurance Analyst at Nationwide Building Society since 2022. In this role, he is responsible for ensuring that the quality of services and products meets the established standards. His experience in this position contributes to the organization's commitment to maintaining high-quality customer service and operational efficiency.
Previous Experience at Nationwide Building Society
Prior to his current role, Luke Frost worked at Nationwide Building Society in various capacities. He served as a Complaints Handler from 2017 to 2022, where he addressed customer concerns and resolved issues. Additionally, he worked as a Collector from 2016 to 2017, focusing on managing collections and customer accounts. His tenure at the organization spans over five years, contributing to his expertise in customer service and complaint resolution.
Experience in Recruitment and Talent Acquisition
Luke Frost has a background in recruitment and talent acquisition. He worked as a Recruitment Consultant at The Tess Group from 2014 to 2015 and later as a Talent Acquisition Specialist at Liberty Talent for two months in 2015. His experience in these roles involved sourcing and managing candidates, enhancing his skills in human resources and recruitment processes.
Educational Background
Luke Frost attended Weavers Academy, where he studied Sociology and obtained his GCSEs and A Levels from 2007 to 2014. This educational background provided him with foundational knowledge and skills that support his professional endeavors in various roles, particularly in quality assurance and customer service.
Role as Regional Scout at Alvechurch Football Club Limited
In addition to his work at Nationwide Building Society, Luke Frost has been a Regional Scout for Alvechurch Football Club Limited since 2022. In this capacity, he is involved in identifying and evaluating talent for the club, contributing to its recruitment efforts and overall team development.