Luke Smith
About Luke Smith
Luke Smith is a Quality Analyst at Nationwide Building Society, where he has worked since 2021. He has a background in service and change consulting within the organization and has contributed to enhancing authentication processes in the Prime Business sector.
Work at Nationwide Building Society
Luke Smith has been employed at Nationwide Building Society since 2018, initially serving as a Service Consultant for two years. He transitioned to the role of Change Consultant from 2020 to 2021, where he contributed to process improvements. Since 2021, he has held the position of Quality Analyst, focusing on enhancing authentication and validation processes within the Prime Business sector.
Background
Luke Smith studied at Wollaston Secondary School from 2005 to 2010. Prior to his tenure at Nationwide Building Society, he worked as a Transport Coordinator at Milton Transport Services for eight months in 2017 to 2018. His career at Nationwide has involved multiple roles that have contributed to his professional development.
Achievements
During his time at Nationwide Building Society, Luke played a key role in the 'Do What Matters' project team. This initiative focused on implementing and rolling out changes across telephony sites. His work in the Change department was marked by promoting a new perspective on work processes and influencing stakeholder involvement.
Career Progression
Luke Smith's career at Nationwide Building Society reflects a clear progression through various roles. Starting as a Service Consultant, he advanced to Change Consultant, and currently serves as a Quality Analyst. Each position has allowed him to develop skills and contribute to significant projects within the organization.