Luke Watkins Ce Map
About Luke Watkins Ce Map
Luke Watkins is a Personal Banking Manager at Nationwide Building Society, where he has worked since 2019. He has extensive experience in customer service management and sales within the financial services industry.
Work at Nationwide Building Society
Luke Watkins has been serving as a Personal Banking Manager at Nationwide Building Society since 2019. In this role, he oversees personal banking operations and customer interactions, ensuring high standards of service. Prior to this position, he held the role of Customer Service Manager from 2016 to 2018, where he managed customer service teams and improved service delivery. His career at Nationwide began as a Personal Banking Manager from 2013 to 2016, and he also worked as a Customer Service Representative from 2012 to 2013, gaining extensive experience in various customer-facing roles within the organization.
Education and Expertise
Luke Watkins studied at Nottingham Trent University, where he completed a Postgraduate Certificate in Education (PGCE) in Secondary Education and Teaching from 2009 to 2010. He also holds a Bachelor of Science with Honours in Biology from The University of Hull, which he obtained from 2006 to 2009. Additionally, he completed his secondary education at Littleover Community School, achieving GCSEs and A levels from 1999 to 2006. His educational background supports his expertise in customer service management and provides a strong foundation in education and training.
Background
Luke Watkins has a diverse professional background, primarily within the financial services industry. His experience spans various roles at Nationwide Building Society, where he has developed skills in customer service management, sales management, and team leadership. His work history includes positions that required direct interaction with customers, allowing him to build a strong understanding of customer needs and service expectations.
Achievements
Luke Watkins possesses a professional teaching qualification, the PGCE, which highlights his commitment to education and training. His career in customer service management within the financial services sector showcases his ability to lead teams and enhance customer experiences. His background in sales management further emphasizes his capability to drive performance in retail and direct sales environments.