Malcolm Ockwell
About Malcolm Ockwell
Malcolm Ockwell is a Computer Operator at Nationwide Building Society in the United Kingdom, where he has worked since 2013. He has a diverse background in customer service and technical support, having held various roles in companies such as Wickes, CTS Retail Ltd, PC World, and Sophos.
Work at Nationwide Building Society
Malcolm Ockwell has been employed at Nationwide Building Society as a Computer Operator since 2013. Over his tenure of 11 years, he has contributed to the organization's IT operations in the United Kingdom. His role involves managing computer systems and ensuring efficient service delivery.
Previous Experience in Customer Service and Management
Prior to his current position, Malcolm Ockwell worked at Wickes as a Customer Service Supervisor from 1997 to 2000. He also held the position of Assistant Manager at CTS Retail Ltd from 2001 to 2012, where he gained extensive experience in retail management. Additionally, he served as a Help Desk Advisor at PC World for six months in 2001, enhancing his customer service skills.
Education and Expertise
Malcolm Ockwell studied at Swindon College, where he achieved a Higher National Diploma (HND) in Multimedia, a General National Vocational Qualification (GNVQ) in Advanced Information Technology, and a National Vocational Qualification (NVQ) in IT Services - Customer Response Centre. His educational background supports his expertise in IT and customer service.
Technical Support Experience
In 2013, Malcolm Ockwell worked as a Technical Support Analyst at Sophos for 11 months. His responsibilities included organizing the operations of a support desk and improving efficiency in customer service. He also integrated a USA support desk with a UK support desk to enhance collaboration and service delivery.
Process Improvement and Customer Retention
Throughout his career, Malcolm Ockwell has focused on creating processes that improve customer retention and increase sales. He has gathered valuable customer feedback and assisted with on-site installations, contributing to the effective implementation of IT systems.