Mandy Griffin (Westerby)
About Mandy Griffin (Westerby)
Mandy Griffin is the Future Capability Director at Nationwide Building Society, where she has worked since 2021. She has extensive experience in various leadership roles within the organization, focusing on business operations, customer experience, and mortgage advice.
Current Role at Nationwide Building Society
Mandy Griffin serves as the Future Capability Director at Nationwide Building Society. She has held this position since 2021, contributing to the organization's strategic direction and future planning. In this role, she focuses on enhancing the company's capabilities to meet evolving customer needs and market demands.
Previous Positions at Nationwide Building Society
Mandy Griffin has held several significant roles at Nationwide Building Society. She was the Director of Business Operations from 2018 to 2021, the Director of Membership Proposition from 2017 to 2018, and the Head of Retail Change from 2008 to 2011. Additionally, she served as the Head of Customer Experience Delivery from 2015 to 2017, the Head of Banking, Savings & Customer Operations from 2012 to 2015, and the Head of Customer Events & Customer Experience from 2011 to 2012. Her extensive experience spans over a decade within the organization.
Education and Qualifications
Mandy Griffin holds an MBA from Bournemouth University, where she studied from 1999 to 2002. She also earned a Diploma in Professional Coach Mentoring from the Oxford School of Coach Mentoring between 2015 and 2016. Additionally, she achieved the CeMAP qualification in Mortgage Advice from the Institute of Financial Services in 1999 and a B.Ed Hons in Education from the University of Cambridge from 1980 to 1984.
Expertise in Financial Services
Mandy Griffin possesses a strong background in regulated mortgage advice and customer service operations. She has expertise in Portfolio Management and Financial Risk, along with skills in Business Relationship Management and Risk Management. Her experience in these areas supports her contributions to Nationwide Building Society's operational and strategic initiatives.
Background in Customer Experience
Mandy Griffin has a significant background in enhancing customer experience within financial services. Her roles at Nationwide Building Society, particularly as Head of Customer Experience Delivery and Head of Customer Events & Customer Experience, reflect her commitment to improving customer interactions and satisfaction. This focus on customer experience has been a key aspect of her career.