Maria Santos
About Maria Santos
Maria Santos is an ITDR Service Continuity Specialist at Nationwide Building Society, where she has worked since 2020. She has a diverse background in customer service and IT change management, with previous roles at Bonmarche and KEYS WORLDWIDE LIMITED.
Work at Nationwide Building Society
Maria Santos has held multiple positions at Nationwide Building Society, contributing to various aspects of customer service and IT management. She began her tenure as a Customer Advisor from 2010 to 2012, followed by a role as a Customer Service Representative from 2012 to 2013. In 2013, she transitioned to the position of Customer Host, where she worked for 11 months. Maria then took on the role of IT Service Management Service Performance Analyst from 2014 to 2020, focusing on service performance metrics. She served as a Technical Specialist in IT Change Management from 2017 to 2020. Currently, she works as an ITDR Service Continuity Specialist, a position she has held since 2020.
Education and Expertise
Maria Santos completed her education at Churchfields Performing Arts, where she achieved GCSEs with grades A-C from 2002 to 2007. She furthered her studies at New College, obtaining an A-Level Equivalent from 2007 to 2009. This educational background has equipped her with foundational knowledge and skills that she has applied throughout her career in customer service and IT management.
Background in Retail and Marketing
Before her extensive career at Nationwide Building Society, Maria Santos worked as a Retail Assistant at Bonmarche from 2008 to 2009 in Swindon, United Kingdom. She also briefly held a position in marketing sales at KEYS WORLDWIDE LIMITED for one month in 2009. These early roles provided her with valuable experience in customer interaction and sales.
Career Progression and Roles
Maria Santos has demonstrated a clear trajectory in her career, moving from customer-facing roles to more specialized positions in IT service management. Her experience spans over a decade, with significant contributions to customer service and IT continuity. This progression highlights her adaptability and commitment to professional growth within the financial services sector.