Maria Underwood
About Maria Underwood
Maria Underwood is an ITDR Service Continuity Specialist at Nationwide Building Society, where she has worked since 2020. She has over a decade of experience in various roles within the organization, including IT Service Management and customer service positions.
Work at Nationwide Building Society
Maria Underwood has held multiple roles at Nationwide Building Society since 2010. She began her career as a Customer Advisor and worked in this position for two years. She then transitioned to a Customer Service Representative role for one year. From 2014 to 2020, she served as an IT Service Management Service Performance Analyst for six years. Additionally, she worked as a Technical Specialist in IT Change Management from 2017 to 2020. Currently, she is employed as an ITDR Service Continuity Specialist, a position she has held since 2020.
Education and Expertise
Maria Underwood completed her secondary education at Churchfields Performing Arts, where she achieved GCSE grades A-C from 2002 to 2007. Following this, she attended New College, obtaining A-Level Equivalent qualifications from 2007 to 2009. Her educational background provides a foundation for her expertise in customer service and IT service management.
Background
Maria Underwood has a diverse work history that includes roles in customer service and IT. Before her tenure at Nationwide Building Society, she worked as a Retail Assistant at Bonmarche for one year and briefly as a Marketing Sales representative at KEYS WORLDWIDE LIMITED in 2009. Her early experiences in retail and marketing contributed to her skills in customer interaction and service delivery.
Career Progression
Maria Underwood's career at Nationwide Building Society reflects a steady progression through various roles. Starting as a Customer Advisor, she gained experience in customer service, which led to her subsequent positions in IT service management. Her advancement to the role of ITDR Service Continuity Specialist indicates her growth in the field and her ability to adapt to different responsibilities within the organization.