Marie Hann
About Marie Hann
Marie Hann is a Chatbot Analyst at Nationwide Building Society, where she has worked since 2020. She has held various roles within the organization, including Quality Supervisor, Product Owner, and Customer Service Manager, accumulating over 18 years of experience in the financial services sector.
Work at Nationwide Building Society
Marie Hann has been employed at Nationwide Building Society since 2002, accumulating over two decades of experience within the organization. Currently, she serves as a Chatbot Analyst, a position she has held since 2020. Prior to this role, she worked as a Product Owner from 2018 to 2020. Her earlier positions include Customer Service Manager from 2012 to 2015 and Quality Supervisor from 2015 to 2018. Additionally, she began her career at Nationwide as a Customer Service Consultant, where she worked from 2002 to 2008, and held another Customer Service Manager role from 2008 to 2012.
Career Progression at Nationwide Building Society
Marie Hann's career at Nationwide Building Society reflects a steady progression through various roles. She started as a Customer Service Consultant in 2002 and advanced to Customer Service Manager by 2008. After four years in that role, she transitioned to Quality Supervisor from 2015 to 2018. Following this, she took on the role of Product Owner for two years before becoming a Chatbot Analyst in 2020. This trajectory demonstrates her adaptability and growth within the organization.
Experience in Customer Service Management
Throughout her career at Nationwide Building Society, Marie Hann has held multiple positions focused on customer service management. She served as a Customer Service Manager for a total of seven years across two separate tenures, first from 2008 to 2012 and then from 2012 to 2015. In these roles, she was responsible for overseeing customer service operations and ensuring high standards of service delivery.
Quality Assurance Expertise
Marie Hann worked as a Quality Supervisor at Nationwide Building Society from 2015 to 2018. In this role, she was responsible for monitoring and improving service quality within the organization. Her experience in quality assurance contributed to enhancing customer satisfaction and operational efficiency.