Mario Chaves
About Mario Chaves
Mario Chaves is a Case Handler at Nationwide Building Society in Northampton, United Kingdom, where he has worked since 2017. He has a background in complaint handling and business, having previously worked at Lloyds Banking Group and studied various relevant subjects.
Work at Nationwide Building Society
Mario Chaves has been employed as a Case Handler at Nationwide Building Society since 2017. He is based in Northampton, United Kingdom. During his tenure, he transitioned to a specialist team within six months, where he focuses on 'legacy' mortgages from brands that have merged with Nationwide. His role involves managing various cases and complaints, contributing to the organization's customer service objectives.
Previous Experience at Lloyds Banking Group
Before joining Nationwide Building Society, Mario Chaves worked at Lloyds Banking Group as a Case Handler from 2015 to 2016. This position was located in Cardiff, United Kingdom, and provided him with foundational experience in handling customer cases and complaints.
Education and Professional Development
Mario Chaves pursued professional development in customer service at Lloyds Banking Group, where he completed a program in Complaint Handling Policy and Professional Development Group Customer Services in 2016. He studied for 11 months and achieved a 100% completion rate. Additionally, he studied Business at Greenwich Community College, earning a GNVQ Intermediate Business from 2004 to 2005.
Ongoing Education in Anti-Money Laundering
Mario Chaves is currently studying Anti-Money Laundering, preparing for a certification in this area. This initiative reflects his commitment to enhancing his expertise and staying informed about regulatory requirements in the financial sector.
Early Education in Portugal
Mario Chaves completed his early education at Escola E.B 2,3 Professor José Buísel in Portimão, Portugal. He achieved the equivalent of GCSEs across various disciplines, laying the groundwork for his future academic and professional pursuits.